EZ- Link

I suspect something amiss in the EZ- Link sensors we tap on every morning. Have you heard people complaining how their EZ- Link fare card value can go incredibly low after a number of trips to and fro? It's not a rumour anymore. It's true. Transportation is really costly here.

But i'd like to point out that the new EZ- Link system can put us, the customers at a disadvantage. When we dropped coins into the box about 15 years ago, it was very clear how much money you paid for the fare.

But now it isn't so clear.

You can top up your fare card and the charges deducted are made known through the digital display. And is the digital display a reliable form of receipt? Definite no. You have to hurry to the back of the bus, the bus driver says. So you can only glance at some strange digits for maybe a second or two. Because others want to board too. Fair enough. But SMRT being accountable for practising fair trade? Certainly not fair.

And I have not come into the topic of possible computer glitches. Which can really cost us, customers greatly.

Am I being paranoid? Maybe. But you wouldn't deny the possiblity of over- billing from the EZ- Link sensors right?