A clear format

I suspect something amiss in our phone bills. As much as the likelihood of human error, are we always billed correctly? Human error is inevitable. So are computers. Telcos can generate a lot of money through over- billing. I suspect that is a business strategy.

There has to be a clear format for how the telcos report to customers the billing details. Starhub's report is a style of it's own. So is Singtel's. And M1's. These companies collectively profit in confusing customers. A clear format is a good transparency initiative. It benefits the customers. And stop telcos from earning through unscrupulous ways. Telcos should earn honestly. Before talking about innovative ideas, please get your moral principles right first. I wonder why the telcos CEOs can't think of the clear format for billing? A clear format that the layman can read and comprehend.